IT Support Specialists are responsible for analysing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.
Some specialists are tasked with giving instructions to customers on how to use business-specific programmes or working with other technicians to resolve problems. Other specialists may be responsible for answering simpler questions from non-business customers, like re-establishing internet connections or troubleshooting household IT products like Wi-Fi routers.
Note: Applications for the 2024 Future in Tech intake are now closed. You can register your interest now for the 2025 Future in Tech intake and we will inform you when applications are formally open.