IT Support Specialists are responsible for analysing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.
Some specialists are tasked with giving instructions to customers on how to use business-specific programmes or working with other technicians to resolve problems. Other specialists may be responsible for answering simpler questions from non-business customers, like re-establishing internet connections or troubleshooting household IT products like Wi-Fi routers.
If you are interested in joining the Future in Tech programme for the 2027 intake, we would love to hear from you. Please click here to register your interest for our pathways commencing in 2027 and we will contact you when applications open.